What are the payment methods for Abstract House?
Abstract House accepts payment through all major Credit/Debit Cards and PayPal.
Where does Abstract House ship?
Abstract House provide Worldwide shipping.
How long will it take to receive my order?
Dispatch Time:
* All artwork including framed prints, canvas, and paintings are dispatched within 1-3 working days.
* If you would like your order faster, please select the expedited delivery option at checkout.
Delivery Time:
Delivery times vary depending on your location. Once the artwork is dispatched, you should expect it delivered to your door as per the following:
* United Kingdom Standard Delivery: 1-2 working days.
* United Kingdom Next Day Delivery: 1 working day.
* Europe: 2-5 working days.
* United States: 2-5 working days.
* Rest Of World: 5-10 working days.
They also offer expedited delivery and UK Saturday delivery. Please select your preferred option at checkout.
The item I received was damaged?
Abstract House is sorry to hear the item you received was damaged. Simply let them know by email with the order number and they will arrange a replacement. They do sometimes request a photo of the damage by email so that they can follow it up with the courier/postal company.
How can I track my order?
You will receive an email with a tracking link as soon as your order leaves their warehouse.
For More information or if you require further assistance, please contact them.
How do I return an artwork?
If you are not completely happy with your purchase you can return it to them.
* They offer 30-day returns, which means you can return an item to them within 30 calendar days of receiving it.
* Just email them at returns@abstracthouse.com with the order number and the item you would like to return.
* Once they have received the item back, they will issue a full refund to your original payment method within 7 working days. (returns postage to be paid by the customer)
* If the product is damaged they will send you an exact replacement product. They cannot send you a different product as a replacement.
* All individual items must be in a saleable condition and returned in their original packaging intact.
How can I cancel an order?
Simply, email them at info@abstracthouse.com with your order number and they will cancel the order and issue you a full refund. If a product has already been dispatched, they will ask you to follow their free Returns process and return the item in its original packaging using their pre-paid postage label once received.
Can I get a full refund?
Yes, as part of their promise for quality and satisfaction guarantee, they offer full refunds on returned products in their original condition. Please note that return postage to be paid by the customer
