What payment methods do you accept?
Alice Bow accepts VISA, Mastercard, American Express, Maestro, Discover Card, Diners Club, and PayPal.
Where does Alice Bow deliver?
Alice Bow delivers to all over in the world.
Will you provide a tracking number?
Alice Bow ship via Royal Mail First Class and International Standard. If you want to receive a tracking number, please select the “tracked” shipping method at checkout.
What is your delivery time?
Orders sent to addresses in the UK usually arrive within 1-3 working days. Alice Bow usually expect EU orders to arrive within one week, and up to two weeks for orders to the rest of the world.
My order hasn’t arrived, What can I do?
Sometimes postal delays and customs hold-ups mean that orders arrive later than expected. If your order still hasn’t arrived within two weeks (UK) or four weeks (rest of the world), please contact them at firstname.lastname@example.org.
What is your return policy?
Alice Bow expect you’ll love their insoles, but - if you’re unhappy for whatever reason - you are welcome to return them within 90 days of expected delivery. This includes if you have worn them. For all other items, returns are accepted within 90 days of expected receipt if the product is unused and in saleable condition.