What payment methods do you accept?
ArkivMusic accepts all major Debit & Credit Card.
Why was I charged tax on my order?
ArkivMusic has a corporate presence in the states of California, Florida, Kentucky, New Jersey, New York, Pennsylvania, Tennessee and Vermont, and they are required by law to collect and pay sales tax on orders shipped to those states.
When will my backordered item be shipped?
A backordered title is a product that we regularly keep in our warehouse, but they have currently sold out. Backorders normally take about 2-3 weeks to ship. If your title is a Special Order item, it is a product that they don’t normally keep in our warehouse. Special orders typically take between 3-6 weeks to ship. They will continue to try to obtain backordered items for 45 days. If the item has not arrived in their warehouse after 45 days, they will cancel the order and notify you via email.
How do I cancel or make changes to my order?
Although it is difficult for them to make revisions to orders after they have been placed and confirmed (since orders are typically entered into their shipping system within 15 minutes of completing checkout) if you send them an email (to service@arkivmusic.com) asking them to make a change such as combining orders, cancelling orders, or adding items they will try to accommodate your request as best they can. In general, the sooner you send your request, the better. However, please be aware that in most cases they will not be able to revise an order once it has been assigned for shipment.
Please note that they are not responsible for packages lost or returned due to an incorrect or incomplete shipping address. Returned items will be credited. If you still wish to receive the item, you will need to place a new order.
I need to return one or more items from my order. How do I arrange for a return?
In order for them to process a return as quickly and efficiently as possible, they need to assign a Return Authorization Number. It is very helpful to have as much information as possible regarding the item that you would like to return. In particular, if you let them know the seven-digit ArkivMusic order number, the title of the item(s), and the reason for the return, it will help to expedite the process. Check their full Return Policy.
If you would like to cancel an item/order that is back-ordered, please email them at service@arkivmusic.com and they will follow up as soon as possible.
