Is express delivery also available?
Yes, express deliveries take place 1 to 2 working days.
I’m not home at the requested delivery date/Time, can I have it sent elsewhere, i.e. DHL pickup point?
If an alternative delivery destination is needed please change within the DHL website by the use of your tracking number.
In the BODUM® online shop are there alternative payment options to paying with a credit card?
No, orders can only be placed with established credit cards such as VISA, Mastercard, American Express, and JCB.
I broke the glass carafe to my French press. Is a replacement covered under warranty?
Unfortunately, there is no warranty on the breakage to any of their glass items.
Can I ship my order internationally?
No, BODUM can only ship domestically at this time.
How do I track my order?
Please use the order tracking number included in your delivery confirmation email.
How long does it take for me to receive my order?
They will endeavor to provide your goods within 5 – 7 business days to the address specified in your order, however, Bodum will not be liable for any failure to deliver or delay in delivery for any reason.