Can I buy magazines if I am not in law enforcement?
Yes, you can. However, they do not ship magazines that are considered “high- capacity” to civilians in states that have restrictions. Please check your local/state laws for more information.
Why is my order status “Awaiting Payment”?
“Awaiting Payment” status signifies that there are some discrepancies with the billing information on your order. Customers are contacted when necessary if further information is needed. The customer may be asked to verify his/her billing address, phone number, email, etc in order for us to confirm that the transaction is not fraudulent. Botach may choose not to ship an order if they have determined that the transaction is too risky due to conflicting information provided by the customer and the credit card company.
How do I place a department/agency purchase?
You may place an order in several ways. You can contact their sales department by phone at (702) 703-1299. If you are placing a purchase order and would like to be billed Net 30, you must fax or email a copy of your order that includes department letterhead to (702) 703-1299 or sales@botach.com. You are also more than welcome to place an order on their website.
What are your methods of shipping?
All of their orders are shipped FedEx or USPS.
What is your return policy?
Botach return policy is backed by a 100% money-back guarantee. You have 15 days from the time of the delivery of your order to notify them of any intent to return merchandise. You can fill out an RMA# Form (Return Authorization) on their Customer Service page. All products must be returned in original condition and contain all manufacturer packaging and tags.
If an item proves to be defective within the 15-day return policy or is shipped incorrectly, they will be more than happy to cover the return shipping to have the item replaced or credited to you. Botach may ask that you return merchandise directly to the manufacturer if it is after their 15-day return policy if the product is covered by any manufacturer warranty.
