What payment methods do you accept?
Brooklyn Bedding accepts all major Debit & Credit Card.
Can you ship Internationally?
At this time, they only ship within the U.S.A. and Canada. However, if you are located outside of these locations, Brooklyn Bedding recommend looking into “Freight Forwarding Services”. Brooklyn Bedding can ship to any location in the U.S.A. and “Freight Forwarding” companies will ship it internationally for you.
How do ship your products?
All Brooklyn Bedding mattresses are proudly custom crafted in Phoenix, Arizona. In this current situation, some of their sleep products may take longer than usual to produce. In addition, several carriers are experiencing delays in pick-up and shipping. Most purchases are shipped via FedEx or UPS.
Can I delay a shipment?
You can typically delay your shipment by calling their customer service team at 1-888-210-8751. Brooklyn Bedding can generally ensure that your mattress will arrive within 2 days of your specific date request, but cannot guarantee delivery on a particular day.
What is your return policy for accessories?
Sheets, mattress protectors and pillows can be returned 30 days after the date of purchase for a full refund. In this case Brooklyn Bedding ask that you package the merchandise, contact them at firstname.lastname@example.org with package dimensions so they can email over a prepaid shipping label to have the merchandise shipped back to our facility at no charge to you.
What is your return policy for mattresses?
Returns with Brooklyn Bedding are simple. First contact customer service at email@example.com and Brooklyn Bedding will send you information regarding their process. In most cases, Brooklyn Bedding request that you have the mattress donated. Many of the charity foundations that are available offer a local pickup service. In the event that you are having trouble getting this coordinated, please let them know and they can offer additional assistance.