What is the payment method?
Carethy accepts VISA, Mastercard, AMEX, and PayPal.
Where does Carethy ship?
Carethy ships within the countries that are available during the checkout process.
When can I return a product?
You can return the items in their original state within 14 days of receiving them. The returned product must be in the same condition as it was received in, in the original box or bag of the brand, well-sealed, and inside an additional box or bag so that the shipping company is unable to put labels on the product. Defects within the parcel or product could lead to the cancellation of the refund.
How do I know if my order has already been shipped?
You can check the status of your order by accessing your client account (ENLACE). If your order appears as “processing” it is in their facilities and is being prepared for shipping. This can take between 3-4 days if it surpasses this time period please contact their Customer Service. Once your order leaves their warehouse, they will send you an email with a link with which you can follow the package.
What should I do if I have been charged extra for my order?
If this is the case, please allow them first and foremost to apologize. There are different reasons why you may have overcharged your purchase. Please confirm that you have not selected an express delivery service. This service has a cost higher than the standard shipping and perhaps it was not your intention to choose this.