What is Coggles payment method?
Coggles accepts all of the major Credit/Debit Cards and PayPal.
Where do you ship?
Coggles ships within selected countries provided during checkout.
How long will it take for my order to be delivered?
Their Delivery Information page can tell you the timeframes associated with their different delivery options alongside their costs.
How do I cancel my order?
They are sorry to hear you would like to cancel your order.
If there is anything they might be able to do before you cancel, then please contact their Customer Service team through your account to see if they can help.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
They will send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as they want to get products to their customers as soon as possible. If this is the case, then please visit their Returns Policy to help you get the order back to them instead.
How do I make changes to my order?
Once your order has been placed, they cannot make any changes to it, such as adding or removing products from the order.
If you want to try and cancel the order so that a new order can be placed, then you will need to log in to your account.
Select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
They will send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from them.
What is your returns policy?
Please refer to their returns policy page for more information.
If you still need help or have any further questions then their Customer Service team is on hand to help. You can contact them through your account.
What to do when my order is faulty/damaged?
They are sorry to hear you have received a faulty/damaged item. They would be more than happy to get this sorted for you. In order for them to do this, please contact their Customer Service team by using any of the below channels. Please make sure you provide them images of the fault and describe the fault on your message, this way they can resolve this as quickly as possible for you.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and they will send you an email to let you know it's on its way.
If you do not receive your refund and it has been 10 working days since you received their email, then you will need to contact their Customer Service team through your account.
