What is the payment method?
Cosme De accepts Visa, Master Card, American Express, Discover, and PayPal
Can I amend/cancel my order after it has been confirmed and paid for?
To ensure that you receive your order as soon as possible, all orders are processed immediately. You may send any order cancelation requests to the Contact them page and they will attempt to cancel your order. However, in most cases, the order may have already been packed and dispatched. They receive a lot of orders and they are unable to go through them individually as this will cause delays to all other orders. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out Of Stock. For orders that have already been packed or shipped, no cancelation or modification to the order will be accepted.
What is the return policy?
Cosme De, they aim at providing the best service and quality products to their customers. That is why they have a 100% 30-day money-back guarantee behind every purchase. If for any reason, your purchase of any of their products does not satisfy you, you may return them for a full 100% refund.
You may return the products within 30 days of your purchase (counting from the dispatch date on the order dispatch notification email). Please contact them through the “Contact Us” page for the return order number and procedures before sending it. They respectfully request that you include the delivery note with the return for their record.
All products need to remain unopened in order to be eligible as a return. COSME-DE.COM reserves the rights to refuse any items as a return under the following conditions:
*any opened or broken products
*any discount, special, promotion, bundle, last chance, outlet items
*Products listed as non-refundable/exchangeable
*Returns made 30 days after the dispatch date
The refund will be credited to the account used for the original purchase, and they will not bear the cost of return shipping.
Can I exchange an item?
Currently, they do not offer an exchange of items. Alternatively, you can return the purchased item (See Returning an item) and place a new order. Please contact them through their “Contact Us” page for the return order number and procedures before sending them. Please note that they will not bear the cost of return shipping.