What payment methods do you accept?
eCarpetGallery accepts all major Debit & Credit Card.
How much does shipping cost?
eCarpetGallery offers free shipping on all orders to the continental USA and provincial Canada.
* USA only: For shipments to Alaska and Hawaii, a flat shipping fee of $100.00 will be applied.
* Canada only: For shipments to Yukon, Nunavut and the Northwest Territories, a flat shipping fee of $100.00 will be applied.
Can I change the delivery address?
Changes to an address can be made within 1 hour of your order being placed. Once your order has shipped, we cannot make changes to the order.
When will my order be shipped?
They strive to have all rugs shipped as quickly as possible. Orders will be shipped within 48 hours of order receipt.
How can I track my order?
* Once your order has shipped, we will send a confirmation email that includes tracking information.
* You can also find your tracking number by logging into your ECARPETGALLERY account.
* Please allow up to 24 hours from when you receive your tracking number for an activity to update.
What is your return policy?
You have 30 days upon receiving your order to request a return. Once you have requested a return, you have 7 days to ship your rug(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only. All items must be unused with the original tags attached.
All items are returnable, with the exception of:
* Open Box