What is the payment method?
Eopticians.co.uk accepts VISA, Mastercard, American Express, Maestro and PayPal.
Where do you deliver?
Eopticians.co.uk delivers to limited countries which are enabled during the checkout process.
What to do if my product is not listed?
Just send them an email at email@example.com to find out if they are able to deliver your lenses. Most likely, they are.
How to cancel an order?
You can “‘cancel” an order that has not been yet dispatched. If you already paid and realize that you want to cancel your order, please contact them at firstname.lastname@example.org or +44 808 164 9400. If you have not paid yet for your order, just place a new order and the old one will get cancelled automatically. You can “get a refund or resend” for an order that was dispatched to you already. For this, please contact them at email@example.com or +44 808 164 9400. They will ask you not to accept (ie, refuse) delivery of your first shipment when the mailman arrives. Instead, please feel free to place a second order anytime (ie, immediately) and they will also dispatch your second order as soon as they can. Finally, when they receive back the first package Eopticians.co.uk will refund you immediately via the same payment method you used to pay them.
What to do if the parcel arrived damaged?
If your order arrives damaged, please contact their customer service team on +44 808 164 9400 or email them at firstname.lastname@example.org with your order number and a picture of the damage. You also have the liberty of simply not accepting the delivery, in which case the courier will return the parcel to them. They will send a replacement order free of charge or fully reimburse you for any faulty package.
How do I return goods?
To return any item purchased, contact them through their customer support either via email: email@example.com or phone: +44 808 164 9400 and they will take it from there. All boxes must be unopened, unmarked and in their original condition. Costs to return the items are borne by you. Once we receive the goods in good order, they will refund the amount you paid or send you an alternative order if you so prefer.