What payment methods do you accept?
EuDirect Shop accepts VISA, Mastercard, American Express and PayPal.
How long will delivery take?
Delivery is 10-15 business days once it’s shipped.
Do I have to pay any taxes or import fees?
All of the phones are sent from their HK warehouse. But for EU clients, they import it first to their EU warehouse and then send it to you so that you don’t have to pay VAT or import fees.
Do I receive an invoice for my order?
Yes, after successful payment, an invoice will be sent to your email address.
What is your return policy?
The customer can return the goods within 14 days from the delivery date. The reasons for a return may vary but their policy does not allow, in any case, that the product is used or tested and then returned to them. The product must be returned as brand-new with no use or wear signs, both for the device itself and for the box and its accessories. Any sign detected will be judged and the amount will be deducted from the final refund. They won’t be able to offer a full refund to you if something is missing in the box or if the product has been used or tested. Customer will have to pay the shipping cost for the return package and they will offer a full refund of the item. Please note that the shipping cost which was charged to you is non-refundable.