What is the payment method?
Femme Luxe accepts VISA, Mastercard, American Express, Maestro, Klarna and PayPal.
Do I have to pay customs charges on my order?
Unfortunately, Femme Luxe is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the courier and local laws and all customs charges will be payable by the customer and will not be covered by Femme Luxe. For more accurate information, they’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
What do I do If my item is faulty?
Femme Luxe is sorry to hear that you received a faulty item. In the event of receiving a faulty item, please return it to them within 14 days of receipt of the faulty goods. Please remember to get in touch with their Customer Service team prior to returning. You can do so by contacting the team via contact with them or email them direct firstname.lastname@example.org and someone will get back to you as soon as possible.
Can I exchange the item?
Unfortunately, Femme Luxe is currently unable to process exchanges. This is due to the fast-fashion structure of their business meaning that items often quickly go out of stock. You can return your item to them and place a new order to receive the item of your choice. To avoid disappointment and the item selling out, please place an order for a new item ASAP.
Can I cancel my order?
To make sure you receive your items as soon as poss, they start processing your order as soon as they get it through. This means that once your order has been placed, you will be unable to cancel it, sorry.
How do I return the item?
It’s super easy to return any unwanted items.
Send returns to Parmida Fashion LTD, 12-14 Midland Street Ardwick, Manchester, M12 6LB
On your delivery note, tick the items you wanna return. Tell them why you’re returning it using the reason codes provided. Enclose your delivery note with the item(s) and package up securely, using the original packaging if possible.