What are Firma Stella payment methods?
Firma Stella accepts VISA, Mastercard, American Express, Maestro and PayPal.
Where do you deliver?
Firma Stella delivers Worldwide.
How long does delivery take?
Delivery takes 48 hours on the free delivery option and Firma Stella do offer next day delivery for a small charge. Please see their Delivery page.
What is your return policy?
Firma Stella have extended their return period for Christmas 2020. You have until January 15th 2021 to return any purchases made between Friday 13th November to Wednesday 23rd December. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
What is your refund policy?
Once they receive your item, they will inspect it and notify you that they have received your returned item. Firma Stella will immediately notify you on the status of your refund after inspecting the item. If your return is approved, they will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Where’s the tracking number?
Firma Stella will provide the tracking number once the item is dispatched.