What payment methods do you accept?
Folk Clothing accepts VISA, Mastercard, American Express, Diners Club, and PayPal.
How do I track my parcel?
When your order is shipped you will receive an email with your consignment number and a link to track the status of your parcel.
Will I be charged tax or duty?
UK VAT (sales tax) is applied to orders dispatched to the UK and all EU destinations. For all other destinations prices are displayed excluding VAT and any import duties that may apply on entry to the destination country. As the recipient, you are responsible for all import duties, tax and administration charge that may be applied by your local customs. These charges vary dependent on the country and if you are unsure they would recommend you contact your local customs office for more information.
What if I’m not at home when my parcel is delivered?
DHL will make 2 attempts to deliver on consecutive business days then leave a card to rearrange the delivery or arrange collection from your local depot.
Can I exchange my order for completely different items?
If you are exchanging for items with a lesser value they will refund the difference. If you would like to exchange for items with a higher value, you will need to request a refund on the original order and place a new order for the replacement items of higher value. Folk Clothing will refund your original purchase as soon as they receive the goods back.
How can I return the international order?
Simply return the items back to them at the address below, ensuring that the items are securely packaged, so as not to be damaged in transit.
Before returning your items to them, please check:
* The items for return are unworn, in a re-saleable condition, complete with all swing tags & packaging
* You have included your original invoice, with your preference for exchange or a refund.
* If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice. They recommend that you send them a quick email at firstname.lastname@example.org so they can put the replacement item aside for you.
They also recommend that you use an insured courier service with a signature on delivery. Folk cannot take responsibility for any products lost or damaged in transit back to them.
How long will it take to process my refund?
Folk Clothing aim to process all refunds within 48 hours of receiving the returned items. They will send you a confirmation email to notify you they have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, dependent on the card issuer.