How can I pay for my order?
Herman Miller accepts VISA, Mastercard, Discover Card, American Express and PayPal payments.
Do I have to pay sales tax?
If an item is subject to sales tax in the state or province to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state, provincial and local tax laws, the total selling price of an item may include shipping, handling charges, and discounts.
What are your shipping rates?
Free standard shipping is available on many products that ship FedEx Ground. Shipping rates for all other products are based on the total order amount. Visit their Shipping and Delivery page to learn more.
Do you deliver outside of the United States?
The Herman Miller Store ships within the 50 United States, Puerto Rico, and Canada. Herman Miller do not currently accept orders for US Territories, FBP and APO addresses.
Can I track my order?
Yes, if your order is shipping FedEx, you will receive tracking information via email once your order ships. Additional information can be found by logging into your account or by calling their Customer Engagement team at 888 798 0202.
Can I cancel or change an order?
For made-to-order product, cancellations can be submitted up until your order in is production. For In-stock orders, cancellations can be made up until 1-day prior to shipment. To make any changes they would need to cancel the original order and place a new order for the updated item(s).
What is your return policy?
Herman Miller wants you to be happy with your purchase from the Herman Miller Store. As they work to exceed your quality and service expectations, sometimes they fall short. In those cases, if you are not satisfied with an item purchased online from Herman Miller, they will gladly accept return items for a full credit within 30 days of delivery.