What payment methods do you accept?
PinkCherry accepts VISA, Mastercard, Amex, Discover Card and PayPal.
How much is shipping?
Standard shipping is free for orders over $49 (before tax and after the coupon code is applied) otherwise the cost is just $9.99. If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from. The cost of faster shipping will be determined based on the delivery date you choose.
How do you ship?
PinkCherry ships via UPS, Mail Innovations and SurePost. Orders shipping via Sure Post and Mail Innovations will be picked up by UPS and transferred to USPS for the final delivery. Once the order is processed an invoice will be sent to you. The tracking link can be found at the bottom of the invoice. Mail Innovations can take 2 to 3 days from the date the package is picked up to update their tracking link.
Can I cancel my order or make a change of address?
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Once the order is processed and shipped they can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to them by the carrier. All returned orders will be refunded and can NOT be shipped back out.
What is your return policy?
Because of the intimate nature of the items they sell, they are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of their customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave their warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
* Vibrators And Dildos
* Douche/Enema Kits
* Anal Toys, Beads And Plugs
* Cock And Ball Devices, Cock Rings And Cock Sleeves
* Gags And Ropes
* Lingerie And Men’s Wear
* Lubes, massage oils, condoms, and body paints are also not returnable.