Can I track my order?
All their UK Home delivery orders are despatched with tracking. You will receive a despatch email with a tracking link on for your order, alternatively, you can log in to your account and view the tracking in your order history. When they send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your orders information to be visible. For orders to Ireland please allow up to 24 hours. Collect from Store orders are tracked internally but this cannot currently be provided to the customer. They will email you once your order is in store. Tracking may not be available on some International orders. Please allow the full delivery time before contacting. To check on the progress of your gift card order please /*call 0871 200 0648 or */email [email protected]
Can I cancel my order?
You may be able to cancel your order but they’re pretty quick at picking and packing your order which means you’ll need to be quick. You may be able to cancel your order up to 1 hour after placing but you’ll need to contact their Customer Service team to do it.
What is the payment method?
scottsmenswear accepts Visa, MasterCard, Visa Electron, Maestro, American Express, PayPal & Klarna.
Who will deliver the parcel?
Deliveries will be shipped via Hermes, Royal Mail or Parcel Force depending on the weight and value. Once the parcel has arrived in your country it will be passed on to internal post service and be subject to their standard delivery procedures. Next-Day deliveries will be picked up and delivered via DHL. Certain Express deliveries will be shipped via DHL Express.
What is the return policy?
You have 14 days to notify them if you wish to return your order, please return your goods to them within 14 days of cancellation.