What is the payment method?
The Great Courses accepts all major Debit & Credit Card.
Do you ship Internationally?
Yes. They ship Internationally.
What if I receive a damaged item?
If a disc ever breaks, warps, or gets damaged, The Great Courses will replace it as long as the course is in print, absolutely free. The Great Courses do not require you to return broken, warped, or damaged discs. If you are an Institutional Customer, replacement discs are free for 6 months from purchase. After 6 months there is a flat charge of $6.95 per disc. You may call or e-mail our customer service team and let an agent know what you need to be replaced.
When will my order arrive?
Most international orders arrive within 14 business days from the time your order was placed. Please note, this is an estimate and they cannot guarantee an exact delivery date due to varying international customs policies. Please check with your local customs office for more information.
What customs fees and taxes are associated with international orders?
Delivery and customs fees vary by country. Please note that you are responsible for any custom fees that may be charged. Please refer to your local customs office for more information specific to your location.
What is your return & exchange policy?
For your convenience, every shipment includes a return form on the back of your invoice. If you do not have your invoice, you may print the form here. Please send this form back with your purchase including all original discs, boxes, and guide books. The Great Courses will issue an exchange, a refund check, or a refund to your credit card within 3-4 weeks of receiving your return.
For exchanges, you may choose any course of equal or lower value. Please write the course number of the new course you are requesting on the form, or in a separate note in the box if the form is not available. When estimating the value of your exchange, please remember to include shipping and processing and original coupon value, if used.