What is the payment method?
The Poppy Shop accepts credit or debit cards - Visa, Visa Debit, MasterCard, Maestro, and Visa Electron cards.
Can I exchange an item?
The Poppy Shop are happy to accept items for an exchange providing they fall under our 14-day return policy. Items returned under The Poppy Shop’s 14 day returns policy must be unopened with any seals and shrink-wrap intact. Please specify the item you require in exchange for the returned item. For hygiene reasons we cannot accept hats, earrings or hand sanitizer unless they are faulty.
When will I get my refund?
You can expect a refund in the same form of payment originally used for purchase within 28 days of receiving your return.
Can I cancel my order?
If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt of the goods. You will only be able to exercise this right if you return the goods you ordered at your own cost and in a resaleable condition.
During busy periods, such as Remembrance and Christmas, your order details may be prepared up to three days before your order is ready to be dispatched. Cancellations and amendments are not possible on orders placed during this period. Remembrance period is defined as any order taken between midnight on 29 October to midnight 27 November 27. The Christmas period is defined as any order taken between midnight on 3 December to midnight 31 December.
How do I use a promotion/offer code?
Select and add items to your bag, ensuring that you meet any criteria that apply to the promotion code (eg spend over £35 for the discount to apply).
On the shopping bag page, enter the promotion code in the “Offer Code” box and click apply code. You’ll need to enter the promotion code to get the discount or special offer on your order. Once you have entered it, you should see the discount applied to your shopping bag total.