If you need to organise a return to Appaman, use the guide below
Items returned within 30 days after the order has shipped are eligible for a full refund of the purchase price. In order for your return to be accepted, the item(s) must meet all of the following requirements: unworn, unaltered, unwashed or damaged, tags factory attached, with its original packaging and not marked Final Sale.
How it works
Visit Appaman’s Returns Centre, then enter your email to get a return started. Select the eligible item(s) you want to send back. You will be able to instantly print a FedEx return label. Box up your return along with your original packing slip and drop it off to a FedEx location. Within one week after the order has been delivered back to Appaman, you will receive a notification of your refund (original purchase less $8 label fee).
Damaged and/or Defective merchandise procedures
If you received an item that is damaged/defective, you need to notify Appaman within 7 days of receipt or your return/exchange will not be accepted. Please note: shipping and handling charges are non-refundable. However, if they can replace your item with the exact one they originally sent out, then the shipping and handling fees to get it back to you are on them. If you would rather not receive an even exchange for your damaged/defective merchandise, then return it to Appaman within 7 days of receipt to the address listed above and they will gladly issue a refund based on your original form of payment. Otherwise, give them a call at 212-460-5480 or email them at hello@appaman.com.
EXCHANGES
Made a sizing snafu?
Appaman knows that size can be an issue when fitting growing kids. They do ask that you refer to the size chart to ensure the best fit before placing your order. However, they are unable to process exchanges for sizing or order errors made by the customer. They simply ask that you follow the guidelines for returns stated above and place a new order for your desired items. Please note: shipping and handling charges are non-refundable.
If you find that Appaman sent you the wrong merchandise, they will gladly process an exchange for the item originally ordered. Just drop them an email at support@appaman.com to get the process started. Please understand they are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances your original form of payment will be refunded, plus the shipping and handling fees.
Things to consider when sending items back to Appaman.com
Appaman recommends you using a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. Appaman.com is only responsible for packages that leave their shipping warehouse, from orders placed through Apppaman.com. Please return your items in the original packaging if possible.
Need to return or exchange Appaman merchandise purchased from another online retailer or physical store?
Please contact the store that you made the purchase from directly. Appaman.com does not accept responsibility for any other stores policies and procedures and will not accept returns, refund or exchanges of merchandise received outside of appaman.com.