Is it okay for a friend or support person to place or receive a SkipTheDishes order on my account?
A person with a disability may be assisted by a support person in order to access goods or services through SkipTheDishes. For example, a customer who experiences a communication barrier when attempting to place an order may use a support person to place an order on their behalf.
What is contactless delivery?
Contactless delivery is an easy way to get food delivered that limit unnecessary contact between customers and couriers. As part of SkipTheDishes’s commitment to the health and safety of their network, all food delivery orders are now contactless to provide their users with a delivery experience they can feel confident in.
How does contactless delivery work?
With contactless delivery, the courier will leave your order at your doorstep to limit unnecessary contact. Make sure you check that the phone number on your SkipTheDishes profile is up to date – as your courier may call you when the food is delivered. Don’t forget to keep your eye on the order tracker for real-time updates!
Where does SkipTheDishes operate?
SkipTheDishes delivers in 100+ cities in Canada.
What happens if a restaurant does not accept my order?
Occasionally a restaurant can’t accept your order. If this happens, SkipTheDishes will contact you as quickly as possible via phone or email. If you paid online with your credit or debit card, you will be refunded for the entire purchase.
Does SkipTheDishes offer any student discounts?
No, SkipTheDishes does not offer student discounts.
How do I redeem a SkipTheDishes’s Promo Code?
To redeem SkipTheDishes’s Promo Code all you need to do is scroll up to the list of offers and click on Get Coupon. This will generate a code for you to use as well as take you to SkipTheDishes’s website so you can use it immediately.
Can I track my order on a map?
Yes! You can see exactly where your courier is with live GPS tracking. Some restaurants use their own couriers. In those cases, GPS tracking is not available.
I have an allergy/food intolerance what can I do?
SkipTheDishes is not involved with food preparation and is not responsible for issues or allergies resulting from ordered food. All dishes may contain traces of allergens (i.e., wheat, gluten, milk, soy, peanuts, etc). If you have a food allergy or intolerance (or someone you’re ordering for has), contact the restaurant directly to inform them of the allergy/food intolerance and where available, read what the restaurant has to say about allergies on their website, before placing your order.
What if I need to cancel or modify my order after I’ve placed it?
If the restaurant hasn’t accepted your order yet, you still have the option to cancel.
Go to Order Tracker on the SkipTheDishes’s app or website, tap the “Cancel Order” button at the top of your screen.
If the restaurant has accepted your order and you’d still like to cancel, chat with SkipTheDishes online and we can help! Please note that if the restaurant has already started preparing your order, they will not be able to issue a refund.
