What are asphaltgold payment methods?
asphaltgold accepts VISA, Mastercard, American Express and Paypal.
Where does asphaltgold ships?
asphaltgold ships within the selected country.
What should I do if I receive a wrong or damaged product?
If something is wrong with your order, please contact hello@asphaltgold.com with your order number. For processing, they need pictures of the corresponding order, of any damage and of the shipping box. Please keep it until they have informed you about the next steps. Unfortunately, a complaint is not possible without the outer packaging.
What are asphaltgold return policy?
As in stationary retail, items should only be tried on in closed rooms. They can only take back items that are unworn and in their original packaging. If you want to return items that are not in their original condition or are in an unusable condition, they reserve the right to decide whether they will refund you the value of the goods. The same applies to goods that are returned to them outside of the return period of 14 days. Their customer service will contact you in such cases.
What is asphaltgold refund policy?
After your return has been received, it can take several working days for your return to be processed. Your money will then be reimbursed in the same way that it reached them depending on the payment method, it can take an additional 2-3 working days for the reimbursement to reach you. If you have paid with Klarna, your invoice will be cancelled or adjusted.
