What is the payment method?
Black Radiance accepts all major Debit & Credit Card, Amazon Pay and PayPal.
Can I order my products over the phone?
Unfortunately, at this time they are not accepting orders over the phone. If you are having trouble placing an order please call 844-477-2958 and an associate will be happy to walk you through the process.
How do I know that my order is processing?
Once you have placed your order on BlackRadianceBeauty.com, you will receive a confirmation email from them. This email will ensure that your order is processing in their system. If you do not receive a confirmation email, please email them at customercare@blackradiancebeauty.com or feel free to call them toll-free at 844-477-2958.
When will my order be shipped?
Once they have filled and shipped your order, you will receive a shipping confirmation email that will also give you a tracking number of your shipment. This process should occur within 72 hours of your purchase. If you have any questions, please email them at customercare@blackradiancebeauty.com or feel free to call them toll-free at 844-477-2958.
What if my tracking information given to me does not work?
In this case, please allow at least 12 hours for your tracking information to be updated. If you are still unable to track your package, please email them at customercare@blackradiancebeauty.com or feel free to call them toll-free at 844-477-2958.
What if I have not received my package after 10 days?
If you still have not received your package, we may need to take a missing package claim with the carrier. In this event, please email them at customercare@blackradiancebeauty.com or feel free to call them toll-free at 844-477-2958.
What if I received my package and I did not receive the items that I ordered?
In this case, please email them at customercare@blackradiancebeauty.com or feel free to call them toll-free at 844-477-2958.
What is your return policy?
They apologize, but due to the low-cost nature of their products, they are unable to offer any returns or exchanges. They value you as a customer and your satisfaction is very important to them, please note that they will gladly replace any item that may have been damaged during shipping. For any discrepancies/damages, please be sure to contact them within 14 days of delivery/receipt, or they will not be able to honour your request.
