What is the payment method?
Cross accepts VISA, American Express, Mastercard, Discover Card, and PayPal.
Do you ship Worldwide?
Cross ships to selected countries provided during checkout.
How long it will take to deliver?
Cross delivers the product within 5-7 working days.
What is the return policy?
If you are not fully satisfied with your purchase, send it back to them within 30 days of purchase for exchange or refund. Wrap the item securely and include the completed return form that came with your shipment, if you do not have a return form call 01582 422793. They recommend that you insure your shipment in case of loss in transit. Without proof of shipment, They cannot replace the product they do not receive. They cannot accept returns on any engraved orders or issue credit for freight or gift wrap. The return will be reflected on your credit card within 30 days after receipt in their offices.
Package your product in a sturdy container with sufficient padding to protect from damage during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish to return.
Note: They do not accept returns on any customized items, such as engraved or debossed items, for refunds or merchandise exchanges. Once the product has been customized they cannot process any refunds. They will accept customized items for repair under their warranty policy as described in the Warranty section of the site.
Address your return to:
FAO Credit Department
AT Cross Ltd
Unit 14 Windmill Trading Estate
Thistle Road, Luton
The return will be reflected on your credit card within 30 days after receipt.
When does the gift certificate expire?
Cross.com gift certificates never expire and are not subject to dormancy fees or other surcharges. Unless used to complete a purchase on Cross.com, a Cross.com gift certificate retains its full value without limitation.