What is e.l.f. Cosmetics payment method?
e.l.f. Cosmetics accepts VISA, Mastercard, American Express and PayPal.
Where does e.l.f. Cosmetics ship?
e.l.f. Cosmetics ships within selected countries provided during checkout.
Can I track my order once it ships?
Yes, you can track your order by signing into your account, or directly on the sign-in page (if you don’t have an account).
What is your return policy?
They value you as a customer and your satisfaction is very important to them. You will need to take the delivery of the order before you can cancel it.
Please note: your right of cancellation will not apply to products that are not sealed and which will not be suitable for return due to health protection or hygiene reasons if they become unsealed after delivery. Additionally, you will be responsible for the cost of returning the product to them unless the product is not as described, fit for purpose or not of satisfactory quality as required by consumer legislation.
May I cancel or adjust my order?
They apologize, once an order has been placed they are not able to cancel or adjust it. Please be sure to check your order before it is placed to make sure it is completely accurate.
How do I exchange my product?
Should you go ahead with exchanging your product, please email their customer service team first. They request that you include your order number, proof of purchase & an image of the item you request to exchange. Their Team does not accept exchanges without proof of purchase.