What payment method do you accept?
Marc Jacobs accepts all majors of Debit/Credit Cards and PayPal.
How do I check the status of my order?
You can check your order status at any time by clicking on the “Sign In” link at the top of every page and logging into your account. You may also call them at 877-707-6272 or email them at customerservice@marcjacobs.com for additional assistance.
What do I do if my item arrived damaged or defective?
Marc Jacobs stands behind the quality and craftsmanship of all of their products. If you believe your item is defective or has been damaged en route, please contact a customer service representative at 877-707-6272 or via email at customerservice@marcjacobs.com, available 24 hours a day.
What is the return policy?
Marc Jacobs are happy to accept returns for merchandise purchased on marcjacobs.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, sunglasses case, garment bag, etc), within 30 days of purchase. Fragrances and Marc Jacobs Beauty products may be returned lightly used. All swimwear and underwear purchases are final sales; no returns or exchanges are accepted on these items.
How long will it take to receive a refund on a returned order?
To receive credit, items must be returned within 30 days of delivery. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving the returned order.
