What is the payment method?
Naadam accepts all major credit cards and also provides several additional payment options at checkout including PayPal, AmazonPay, Google Pay and Affirm.
How do I cancel or edit my order?
Once an order has been placed, they are unable to edit it before it ships. Please contact their customer support team at [email protected]
if you have concerns about your order.
What is your return and exchange policy?
Naadam accepts returns and exchanges of unworn, unwashed, damaged or incorrect items within 30 days of the original delivery date. Items must be returned with Naadam tags attached.
All returns are subject to a return fee of USD $12.75. The return fee will be deducted from the amount of your refund. Returns due to damaged or incorrect items are excluded from the return fee.
Final Sale Merchandise: All items noted as final sale, including gift cards, gift with purchase, discounted merchandise (price as marked) or personalized/monogrammed merchandise cannot be returned or exchanged.
Damaged or Incorrect Items: Please contact customer service within 30 days of delivery for assistance. Damaged or incorrect items will not be accepted after 30 days of the original delivery date. Please note, you are responsible for the product until it reaches them.
How do I return or exchange an item?
For qualifying orders, please go to our returns and exchanges portal to submit your return request.
Your order number is the 5-digit number on your order confirmation email and is also listed as the “Web Number” on your packing slip.
If your item meets our return criteria, you will be able to download and print a return shipping label via the above link. The return fee of USD $12.75 will be deducted from the amount of your refund.
For returns with shipping addresses outside the continental U.S., please contact Naadam’s customer service team at [email protected] to arrange return shipping at your cost for qualifying merchandise.
When will I receive my refund or exchange?
Refunds will be processed once your return has been received at their warehouse, it can take up to three weeks for your return to be processed. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. If you are returning for an exchange, they will send the requested item out to you. If you return a purchase made with a gift card, your refund will return to your gift card.