Question 1

What is the Onestep Casino payment method?

Accepted Answer

Onestep Casino accepts Skrill, Webmoney, Credit or Debit Cards, etc.

Question 2

How do I get a bonus?

Accepted Answer

Onestep Casino urges all of their players upon registration to go straight to their Promotions page and check out all the available Bonuses they offer. Moreover, bonuses can exist on other places as well like on Calendars, tournaments, etc. Finally, keep an eye on your email inbox, as they tend to communicate exclusive bonuses through that channel.

Question 3

What is a wagering requirement?

Accepted Answer

Whenever you receive a bonus or free spins of any kind, they will usually come with a wagering requirement.

An example could be a wagering requirement of x35.

This means that you have to play through your bonus amount 35 times before you have turned your bonus money into real money, which can be withdrawn. In other words, if you have received €10 in bonus money with a x35 wagering requirement, you will need to bet or play for €350 before your bonus money turns into real money, which can be withdrawn.

Please also note that certain games do not count towards your wagering requirement. For more details, please read the full Terms and Conditions document.

Question 4

Do you charge a fee when depositing?

Accepted Answer

Onestep Casino may charge fees on withdrawals depending on the region (outside SEPA region)

Question 5

My game froze while I was playing; what should I do?

Accepted Answer

Not to worry. Each spin is saved in the database, and if you lose your internet connection or the game gets interrupted in some other way, simply restore the internet connection, log out and log back in, or perhaps refresh the page. Then enter the game again, and you will continue where you left off.

 

If you were in the middle of a spin, the game will usually finish the game round automatically, and any winnings you might have had will have been paid out to your account as usual.

 

You are more than welcome to contact our customer support via live chat or email if you need further information.

Question 6

When will I receive my withdrawal?

Accepted Answer

Once their team has processed your withdrawal request, your chosen payment method determines how fast you will receive your money. If you are using certain e-wallets, the withdrawal will be more or less instant once processed by Onestep Casino. If you are withdrawing to your normal bank account, it can take up to 3-5 bank days before the funds are in your account, depending on which bank you use and how fast they are at processing payments.

The brand} suggests you wait 3 days. If you still haven't received your funds by then, please contact their customer service team, and they will be happy to help you with this.

Question 7

Do you have a minimum withdrawal limit?

Accepted Answer

The minimum withdrawal option is determined by the payment methods that you'll use, and it varies in most cases between 25 EUR and 100 EUR. These minimum amounts are fixed and cannot be altered. You can also find the minimum and maximum limits on the withdraw page for each payment method.

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Onestep Casino FAQs

What is the Onestep Casino payment method?

How do I get a bonus?

What is a wagering requirement?

Do you charge a fee when depositing?

My game froze while I was playing; what should I do?

When will I receive my withdrawal?

Do you have a minimum withdrawal limit?

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