What are the payment methods for Backcountry?
Backcountry accept payments through all major Credit/Debit Cards and PayPal.
Where does Backcountry ship?
Backcountry ships within the countries that are available during the checkout process.
When will my orders arrive?
It depends upon the location from where you have ordered.
What is the warranty policy?
Orders older than 30 days: Please email warranty@backcountry.com. To ensure you have a valid warranty issue and to help get it resolved as quickly as possible please make sure your email and item falls within the following guidelines.
What is the exchange policy?
The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Just make an RMA, place a new order, and return your original item. You’ll receive a full refund for items returned in new, unused condition and store credit (issued in the form of credits applied to your account) for the return of used product. Refunds and credits are issued as soon as your return is received by Backcountry Returns Department.
What is the return policy?
New, unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, they will issue your refund in the form of store credit. Used gear must be returned within 30 days of delivery and may only be refunded in the form of store credit.
