What is the payment method?
Aosom accepts VISA, Mastercard, American Express, Maestro and PayPal.
Can I track my purchase?
You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order.
What is the warranty on my purchases?
You have 30 days to return an item to them in its original condition. Any modifications or alterations to the product will void the original warranty.
What happens if I cancel my order?
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.
What’s your returns policy?
All items must be returned within 30 days of the item being delivered. Please note, Aosom ask their customers to contact them via email before attempting to return any goods for them to provide the necessary returns information. If returns are deemed unsuitable once received back to them, they will not be responsible for covering any costs incurred from returns postage.