What payment methods do you accept?
Cate & Chloe accepts all major Debit & Credit Card. They also accept Apple Pay, Amazon Pay, and PayPal.
How do I track my shipment?
Whenever they ship an order, a notification email is sent with tracking information so you can follow your order as it makes its way to your location. Make sure you double-check when entering your email address so they can notify you correctly.
What should I do if I notice a problem with my order?
Contact them! They want to make sure you are taken care of and that you have a great experience with them.
What happens if my product arrived damaged or has a defect?
If this has happened, they certainly do apologize for the inconvenience. Please contact them at support@cateandchloe.comand their technicians will be happy to work with you on a suitable resolution.
What is your return/exchange policy?
Regularly priced merchandise may be returned within 45 days from the date of purchase. All promotional and sale merchandise is considered final and cannot be returned or exchanged unless otherwise noted. This includes any items purchased from flash sales sites and certain television promotions. If a return request falls outside of their established policy, they may be able to offer an exchange or site credit but this is subject to their determination. Please contact a customer support technician at support@cateandchloe.com to discuss any return/exchange requests.
