What forms of payment method do you accept?
Effy Jewelry accepts Visa, MasterCard, Discover, or American Express cards, as well as PayPal.
Do you charge sales tax?
Sales tax is only collected for items shipped to New York, other states do not apply. If it is an international order, duties and taxes are the responsibility of the buyer.
What is your upgrade policy?
Effy offers a lifetime upgrade policy on all diamond jewelry, as well as loose diamonds. Upgrades/exchanges will be honored only if the purchase price is equal to or greater than twice the amount of the original purchase. The original piece must be in new condition and must be accompanied by your original receipt.
How do I return an item I have purchased?
Contact customerservice@effyjewelry.com or call 1-877-ASK-EFFY to obtain an RMA number (Return Merchandise Authorization). Once approved, you will receive an e-mail containing your RMA number, along with packaging and shipping instructions. For your protection, they recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. For orders originating in the U.S, the return, they offer free returns. The package will be returned to its original sender if the RMA number is not included in the box or if the package has been damaged or tampered with.
How do I cancel an order once it has been submitted?
If for any reason you wish to cancel your order, please contact Customer Service.
What is your return policy?
They at Effy want you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return your item/s for refund, exchange or merchandise credit within 15 days from the date of shipment. If returned between 16 and 30 days from the date of shipment, an exchange or merchandise credit will be granted. They will gladly accept items that are unworn, unaltered, and free from scratches and blemishes. After 30 days, orders may only be eligible for their upgrade policy. All refunds will be issued to the original form of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account.
