What is the payment method?
Elecrow accepts Credit card, Wire Transfer, and PayPal.
Where do you deliver?
Elecrow delivers worldwide.
What is the shipping time?
* Elecrow can ship all in-stock orders in 1-3 business days as your payment has cleared.
* Airmail normally takes 7 to 25 days to reach the majority of the world, but the shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. Elecrow couldn’t guarantee a timely delivery but will perform the best on their side. If your order by Airmail is notified as “Traceable” for 30 days without reception, please contact your post office and notify them. Elecrow will follow up closely to track the parcel, and refund/reship in the worst case.
* It normally takes around 3-5 business days for DHL to arrive at its destination. You can track the state of your shipping in DHL’s website, delivery by end of the day.
What is the warranty & return policy?
Elecrow guarantees to replace faulty goods within 90 days from the day customers receive it. You agree to pay for the return shipping on exchanges and returns and they will reimburse this cost upon verification of a fault with the product. Product exchange is our normal policy, with refunds in exceptional cases.
For Cooling Off Period, By law, you have 7 days from the date of receipt of the goods in which you can cancel the contract - if you don’t satisfy with the goods you got within a week, you can send the items back and get the refund. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. The note will help us to serve you better and improve their products. Please note that you need to pay for the twice shipment for both deliveries and return. Shipping fees will only be refunded if the return is a result of a shipping error on their part. You can advise them by email: order@elecrow.com before sending the products back.
