Which payment methods do you accept?
Feelunique accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Where does Feelunique ship?
Feelunique ships within the country which are available during the checkout process.
How to track the order?
The best way to track the delivery of your order is to click on the tracking link within your order despatch confirmation email.
What if my order has arrived damaged?
Unfortunately, packages are occasionally damaged by the postal service. After selecting ‘My order arrived damaged’ from the ‘Manage my order’ dropdown, you will be directed to the page below. Here you are able to select which item arrived damaged and indicate the type of damage that has occurred. You also have the option to leave additional notes Please email an image of your damaged items to care@feelunique.com after you submit your request.
How can I return?
For orders fulfilled by Feelunique, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. You must notify them in writing that you are returning your purchase within 28 days, beginning the day after the day on which you receive the product. Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then they reserve the right to deduct the value of the free gift from your refund. Feelunique recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey. Please note that they do not accept returns of personalized products.
