If you placed an online order and would like to return your online order via their online warehouse, please contact the Customer Service team and provide your order number, the item(s) you wish to return and the reason why you are returning (e.g., item is defective or does not work, not what you expected or bought by mistake). A Customer Service representative will provide you with a prepaid shipping label for you to return the item to their warehouse. In order to send the item(s) back, please ensure your parcel is securely packed, wrapped and reinforced. Your refund will be processed within 7-10 business days of arrival at their warehouse. Your refund will include the paid price (price minus discounts) of the item, shipping costs, plus any applicable sales tax.