Updated 10th October 2024
318 Ratings. Average 4.5 out of 5 stars
Shop and save up to 60% on men's collections at Hawes and Curtis.
Shop and save up to 70% on women's clothing at Hawes and Curtis.
Get on the list and receive 10% off your next order, plus updates on new arrivals, insider sales, and more.
Here are some great tips & tricks for extra savings at Hawes and Curtis:
How much is shipping?
Orders to Canada are normally charged £11.50 (CAD 19.98).
Shipping prices vary and are subject to the weight, destination, and total contents of the parcel. Your shipping costs will be calculated once your delivery address is entered at the checkout. Please note that any import taxes or customs charges are put in place by the receiving country and are not included in your delivery cost. Please ensure you are familiar with any local fees before placing your order.
How much time does delivery take?
Please allow 10 working days for international deliveries. Some countries can experience delays dependent on the country's customs regulations. If you are experiencing delays please contact your carrier or local customs office directly.
Are orders subject to duties and customs?
What is Hawes and Curtis's return policy?
Customers may return full price or sale online purchases for exchange or refund under the following conditions. Purchases made in store must be returned to a Hawes & Curtis store; their online returns address are unable to accept these. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honored.
How to get a refund or exchange?
Whilst Hawes & Curtis are unable to provide free returns for their international customers, any exchange requests will ship with no extra delivery fee. Delivery fee may occur should multiple returns be made against one order.
Hawes and Curtis Website Returns Unit 4 Haslemere Business Centre Lincoln Way Enfield EN1 1DX
What is the payment method?
Hawes and Curtis accepts Visa, MasterCard, American Express, Maestro, Switch and Solo cards. Customers may also pay with PayPal or Amazon Pay.
Can I change the size or cancel 1 item from my order?
Once your order is accepted, it will be processed as soon as possible. As such, Hawes and Curtis are usually unable to cancel or make any changes to your order. If you would like to amend or cancel your order, please contact them as soon as possible. If Hawes and Curtis have already dispatched your order, please return the unwanted item(s) for a refund or exchange.
I did not receive any confirmation email. Did my order go through?
Once your order is confirmed, you will receive an email confirmation from Hawes and Curtis.
Where is my order?
Your order may be delayed due to stock issues, a security check, or invalid information provided. If you have not received a dispatch confirmation, nor an e-mail from Customer Services, please contact them for more information. If you have had a dispatch confirmation, your order may be delayed with the courier. Please check the tracking information provided. International deliveries may be delayed by customs or local postal volumes.
Can I cancel my order?
Yes, you can. However, once the order is dispatched, they can no longer cancel it. Kindly return your order to them for refund.
If you need to get in touch with Hawes and Curtis about an order, an inquiry, or anything else, there are a number of ways you can do this.
Live Chat
Hawes and Curtis's live chat is open between 08:00-18:00 Monday to Thursday and 08:00-17:30 on a Friday.
Send an email
You can send an email at customerservice@hawesandcurtis.com, and they will be happy to help.
DM on Messenger
You can DM Hawes and Curtis on Facebook. Click Hawes and Curtis Facebook page, and you'll be directed to write your inquiry.
Phone
Give Hawes and Curtis a call at +44 (0) 207 298 2242; Monday to Thursday: 9:30 – 18:00, Friday: 9:30 – 17:30, and they will be more than happy to help.
Hawes and Curtis is an online retailer that is open 24/7
Hawes and Curtis's Customer Service Team is available Monday to Friday via their phone or live chat service. Their live chat is open between 08:00-18:00 Monday to Thursday and 08:00-17:30 on a Friday.
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