Horizn Studios Discount Codes

Horizn Studios accepts VISA, Mastercard, American Express, and PayPal.

Horizn Studios ships within the countries that are available during the checkout process.

As soon as your order has been shipped, they will send you a shipping confirmation with a tracking number and a link directing you to their logistics partner’s delivery service.

Once an order is submitted, unfortunately, orders cannot be changed.

Horizn Studios provides courier service with UPS.

In the very unlikely event that you receive a damaged or faulty item, please contact them at support@horizn-studios.com within 14 days. Please include a photo of the damaged item and your order number. They’ll take care of the rest. I just received my order, and something is missing.

If you notice something missing from your delivery, please notify their customer support team immediately. Horizn Studios can only process claims for incomplete orders within 14 days of receipt.

If something isn’t quite right, their luggage can be returned within 100 days of receipt, no questions asked. Other products (bags and accessories) can be returned for a refund within 30 days of receipt. Please note that personalised items cannot be returned. They will issue a full refund using the same method you used to pay.

Return shipments are free of charge within the EU. Please contact their customer support team for a return label.

• If you are located outside the EU, you are responsible for returning the product to Horizn Studios and any associated costs.

Horizn Studios cannot exchange one product for another at this time. Thank you for your understanding. Please return your item(s) and place a new order at their online shop.