Has my Return been received and processed?
Once they receive your items they aim to complete your return within 3 working days. Once processed their returns department will contact you via email or phone to confirm your exchange, refund or store credit.
Who pays for the return delivery cost?
They will refund the return postage cost only on incorrect, damaged or faulty items up to a maximum value of £25. If the postage is going to cost more than £25 please contact them by telephone or email and they will arrange to collect the item.
Can I return an unused/unwanted item?
If an item is unused and the component has not been fitted you can simply return it to them within 90 days for a refund or exchange.
What is the payment method?
Ribble Cycles accepts Visa, MasterCard, Maestro, and PayPal.