What is the payment method?
SoGoodToBuy accepts Visa, MasterCard,and PayPal.
How do they ship their ductless mini-splits?
SoGoodToBuy uses multiple carriers in order to provide the best possible shipping prices available for their customers. They ship some of their larger ductless air conditioners via freight carriers that specialize in large-sized goods. This keeps your costs down and ensures timely delivery, but the good news is that SoGoodToBuy offers you Free Shipping to most of the United States and Canada. They pay extra to ensure that your purchases are brought right to your door, quickly.
What happened if my items damaged?
SoGoodToBuy only use the most reputable shipping carriers for the shipment of your order. However, despite the best care, accidents do happen. Please note that shipping insurance is included on all orders. You must process your claim for damage directly with the shipping carrier. They are not an insurer against shipping damage. However, they will cooperate with you in submitting your damage claim to the shipping carrier. Minor dings, dents, scratches or other cosmetic damage that does not compromise the operation of the unit are specifically excluded under the terms of any optional shipping insurance. Please inspect all your equipment carefully. this means removing all box covers and inspecting for any damage that may have occurred during shipping.
What is the return policy?
Once your order is placed, any cancellations are subject to a minimum 15% handling, processing, palletizing, and restocking fee using the same method under which payment was originally made. Returns must be made within 30 days of purchase. The shipping costs are always non-refundable. Important: All returns are carefully inspected upon receipt. Refunds are administered based on the conditions stated above. All Products must be in the original packaging and must not have been, used, modified or installed.