What is the payment method?
Ulla Popken accepts MasterCard, Visa, American Express for internet and phone orders. They also now accept pay pal.
How do I cancel an order?
Until an order has been completely processed, you may cancel by e-mail or telephone. No further changes or cancellations can be made to an order that has already been processed.
Can I return items and who carries the cost?
If you are not completely happy with an item, you may return it to us in a saleable condition within 14 days of receipt for a full refund. Ulla Popken recommends using the original packaging, this, however, is not obligatory. Make sure you include the returns slip at the bottom of your invoice to help us process your refund quickly. The cost of returning items is carried by the customer and please make sure to get a proof of postage receipt from your Post Office. All returned items will automatically be refunded to the credit card used for purchase.
Can I also order per E-Mail?
You can of course also order by e-mail. They would, however, recommend that you place your order directly in their Online Shop. This helps ensure the speedy processing of your order. In addition, the Online Shop can give you immediate information about the availability of each article. Please DO NOT under any circumstances send credit card details by e-mail.