What are my payment options?
UrthBox accepts VISA, Mastercard, Discover Card and American Express.
Where does UrthBox deliver?
UrthBox delivers to USA and Canada only.
What do I do if my box or an item arrives damaged?
Sometimes shipping is not so nice to the boxes and so damage can occur. If an item in your box is opened, damaged or otherwise not usable please take a few pictures of the box and email them to support@urthbox.com.
Can I get a refund on a first-time order if I change my mind?
All first-time initial orders placed by new customers have a 24-hour cancellation window from the time of order to the receipt of any cancellation and/or refund request. In order to cancel your first-time initial order.
May I order different variations of boxes, such as a Gluten-free vegan box?
They do not offer the order of such customizable boxes.