What payment methods do you accept?
Marks & Spencer accepts VISA, Mastercard, American Express, JCB, and Paypal.
How can I change the delivery address for my order?
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, they have already started to prepare your order for shipment and they can no longer make any amendments. In this instance, they will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
Can I add or delete a product from my order?
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like. You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, they have already started to prepare your order for shipment and they can no longer make any amendments. In this instance, they will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
Do I get a refund if I don’t collect my order?
They keep clothing, beauty, and homeware orders for seven days; after that, they will return the items to stock and issue a refund via the original method of payment. If you can’t pick up within seven days, they can sometimes extend the holding period – please call your collection store to check. Find your nearest store.
What are my cancellation rights under the Consumer Contracts Regulations?
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”), if you are contracting with them as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. For example, if you receive your order on a Thursday, you have 14 days from Friday to notify them of your cancellation.
