What are the payments method?
Modeherz accepts all major debit/credit cards and PayPal.
Where do they ship?
Modeherz ships its products to selected regions available at checkout.
Can I cancel my order?
Yes, in this case, please contact their customer service at +49 7129 936640 and ask for the current status of your order. Please have your customer number or your order number ready. It is quite possible that your order is already being processed in the shipping center. In this case, a cancellation is no longer possible. Please refuse to accept the package upon delivery or return it to them upon receipt.
When will I get my refund?
They are extremely anxious for a smooth, trouble-free, and fast process. Therefore, they will do their utmost to process your return as quickly as possible and refund the amount paid. This process will take 1-2 business days from the time they receive your return. At extreme peak times (Christmas/holidays, etc.) this process may be delayed.
Are original shipping costs refundable?
The original shipping fee and Shipping Guarantee are non-refundable.
