Does PUMA offer free online returns?
PUMA are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products in their original, unused condition for a full refund. Excludes gift cards, bodywear and customized products.
Can I return my items to PUMA Retail Stores?
You may return any PUMA merchandise to any of their PUMA stores in Canada. To do so, you will need to bring your original packing slip to confirm your order as well as the original form of payment to be credited.
What is PUMA refunds policy?
- Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount.
- Returns that have been properly initiated on ca.puma.com and shipped from Canada will begin processing within 24 hours once the package is scanned by the carrier. Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.
- Returns that are unable to be initiated or processed through ca.puma.com can take 2-4 weeks to process.
Can all items be accepted for a return?
PUMA does not accept returns on gift cards, customized products and bodywear. Custom products are non-refundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.
Does PUMA offer exchanges?
PUMA do not offer direct exchanges at this time. If you wish to exchange an item, you must go through their return process and place a new order. They will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping. To initiate your free return, please contact Customer Service at 1-888-565-PUMA (7862). Their representatives are available 7 AM - MIDNIGHT EST, 7 days per week.