What payment methods do you accept?
Pela accepts VISA, Mastercard, Discover Card, Diners Club, JCB, Shop Pay, Google Pay and PayPal.
Does Pela ships Internationally?
Yes, Pela ships to Canada only.
Is there a tracking number on my order?
You will receive your tracking information via email as soon as your order ships - please allow 24-48 hours for this to arrive in your inbox after the purchase of in-stock items.
Can I cancel or change my order once it is placed?
If you notice any errors in your order or would like to make changes/cancel please email firstname.lastname@example.org
as soon as possible or click onto the chat icon on the bottom right of the website within 2 hours from the time of purchase so they can process those for you before the order ships out.
My order hasn’t arrived yet, can you help me find my order?
If it has been longer than 21 business days after your case has shipped, please email email@example.com and someone from their customer service team will be ready to help you.
Can I return my Pela Case?
If you are not 100% happy with your Pela Case within 90 days of receiving it, please contact them at firstname.lastname@example.org and they will work with you toward the best solution to help resolve any issues you may have encountered during your Pela shopping experience or with their products. Customer is responsible for costs of postage as their free shipping does not cover exchanges or returns.