They stand behind their products and want you to be completely satisfied. If you are not completely satisfied for any reason, please return your merchandise within 15 days of delivery for a full refund or exchange (please see exceptions below). Returned products must be in new condition, must include all original parts and accessories, and must be returned in the original packaging. If your item arrives damaged, please keep all boxes and packing materials and immediately contact Customer Service at 646-783-6546 for further instructions. If they accept your return, they will apply for your refund, less shipping, and handling, to the original form of payment. If you would prefer an exchange, please let them know and they will send it promptly. For your security, please return your item with an insured courier (e.g., Federal Express, UPS, USPS) with tracking capabilities.