What payment methods do you accept?
The Couture Club accepts VISA, Mastercard, Discover Card, Apple Pay, Amex, Klarna, and PayPal.
Do you ship Internationally?
Yes. The Couture Club ships Internationally.
What are the delivery costs?
The Couture Club delivery services and charges are listed in the table. Please select the option that is best for you at the checkout page. All of their UK Packages are sent out via Royal Mail and DPD. All of their International Packages are sent out via DHL Express.
Can I exchange my item?
No, if you decide it’s not right in the first 14 days, you can return the item for a refund. If the item was purchased in the sale you will receive a credit note.
What do I do if my item is faulty?
If you receive a faulty item please return to them within 30 days’ of receipt of the faulty goods. Please remember to get in touch with their Customer Service team prior to returning.
What is your return policy?
* All UK customers must return their items within 14 working days of the date shown on the dispatch note.
* For all International customers, please return unsuitable items within 28 days of receiving your parcels.
* Return labels can be generated.
* Items must be unworn and unwashed.
* Items must have all tags attached.
* Socks are non-refundable due to hygiene reasons.
* Items must be returned in their original packaging.
* Purchases made at Full Price or with a discount code will be refunded, they do not offer Exchanges.
* All customers must complete and insert the return slip when returning their items. If you have lost your return slip you can easily download another
UK customers can return items for free using their Returns Portal.
* Please include your order confirmation form with any returns to ensure your refund can be processed as quickly as possible.
* All items purchased in the sale department are ineligible for a refund and credit will be added to your account. Any items purchased in an online sample sale are non-refundable/ exchangeable due to the nature of sample sale, this includes Limited Edition items (Boogie etc).
* Customs and duties may apply to international shipments.