Updated 7th October 2024
191 Ratings. Average 4.5 out of 5 stars
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What is the payment method?
The Laundress accepts all major Debit & Credit Card.
Where does The Laundress deliver?
The Laundress delivers to Australia, New Zealand, the United Kingdom, Ireland, Malaysia, Singapore, Philippines, United Arab Emirates, the United States and Canada.
What is the The Laundress location?
199 Prince Street New York, NY 10012
Do you accept exchanges?
Unfortunately, they do not accept exchanges on any items at this time. In the case of an incorrect or damaged item, please email customerservice@thelaundress.com with photos of the shipment. Once verified, your item will be replaced within 5-7 business days. The Laundress is unable to assist with items that have arrived broken, missing items, or missing packages outside of the 30-day return/exchange policy timeframe.
What is your return policy?
Returns on eligible items must be received at their facility within 30 days of initial purchase. To be eligible for a return, items must be unused, unopened, and in original packaging. All returns must be accompanied by the original proof of purchase and pre-approved by customer service.
When can I expect my refund?
A refund will be issued once they’ve received your returned items. Refunds do not include original shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the form of payment used for the transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 14 business days for your bank to complete, depending on their processing times. This can vary between credit card issuers.
Phone
+1 212-564-6788
customerservice@thelaundress.com
Address
199 Prince Street New York, NY 10012
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Home office in the US, The Laundress is online beauty & gift brand, mainly focused on offering high-quality products such as laundry & fabric care, kits & gifts and much more at an affordable price. The Laundress is one of the leading beauty & gift brands with its high-quality products and excellent customer service.
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https://www.thelaundress.com/
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