What payment method do you accept?
Ugly Christmas Sweater accepts PayPal, Master Card, Visa, American Express and Discover.
Do you ship Internationally?
Yes. They ship Internationally.
What if I receive damaged/defective item?
Please save the original packaging and damaged goods and contact us at (248) 888-7510 or you can email us at [email protected] They accept returns* postmarked within 30 days from the date your package is delivered to you, from us.
• Returns must be received unworn, unwashed, not dried in the dryer and in new condition.
• Briefs and Underwear items may not be returned or exchanged.
• Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
• Items that smell strongly of smoke, are covered in pet/human hair or have the size/tag cut or torn out does not returnable under any circumstance.
• We do not accept returns of custom-made sweaters via their customizer tool due to our “made to order” process.
When will I receive my refund?
Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return. The buyer is responsible for ALL shipping & handling fees for items returned to us. We do not refund shipping fees.
How can I return the item?
To return an item(s) follow these steps:
*Print and fill out the return portion of the sheet. Your order ID number is required for processing your exchange/refund.
*Items should be folded and packaged in a manner that protects them. They reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary. Please do not use staples to close the return package.
*Mail the merchandise back to us using the shipping method of your choice. If you are requesting an exchange, UglyChristmasSweater.com will ship the exchanged item(s) free of charge to the original shipping address using their standard method of shipping. Fill out the exchange portion for an exchange, as well.
Ugly Christmas Sweater return address is:
3160 Ridgeway Ct.
Commerce Twp, MI 48390